Why We Started

The problem with general resume services

Most resume writing services are designed for people who are already employed and looking for a lateral or upward move. The advice, the templates, and the intake process are all calibrated for that situation. A person who has been working continuously for the past five years presents a straightforward writing challenge: recent roles, current skills, a clear trajectory.

Re-entry is a different situation. The challenge is not just what to write, but how to frame what happened, what to include from the gap period, and how to present older experience in a way that reads as current. Standard services handle this poorly, not because the writers are unskilled, but because the intake process does not collect the right information.

What the intake call is for

A written questionnaire cannot replicate a conversation. When someone has been away from work for two years or more, the intake call is where the actual story gets told. A form asks for job titles and dates. A call surfaces what the person was doing, what they learned, what they are ready to do now, and what they are not comfortable disclosing to employers.

The call takes 30 minutes. It is conducted by the writer, not a coordinator. The notes from the call are used directly in the writing process. This is not a discovery call that precedes a separate intake form. The call is the intake.

Why re-entry specifically

Career re-entry occupies a specific position in the job search landscape. It is not the same as being a new graduate, a career changer, or someone between jobs. The person returning after a gap has real professional experience. They also have a period of time that employers will notice and may ask about.

How that period is handled in the resume depends on the individual. Some clients want to address it briefly and move on. Others have developed skills during the gap, through caregiving, freelance work, community involvement, or education, that belong in the document. The intake call determines which approach fits.

There is no single correct way to handle a gap in a resume. The correct approach depends on the industry, the role being targeted, the nature of the gap, and the client's comfort level. The service does not apply a formula. It applies judgment informed by the conversation.

The revision policy

One complete revision round is included with every package. The reason this is explicit is that some services charge for revisions or limit them to minor corrections. The revision round here covers the full document. If the tone is off, the structure needs reworking, or specific sections need to be rewritten, that falls within the scope of the included revision.

The revision is not unlimited. One round means one set of feedback, applied comprehensively. If the client reviews the revised document and has further changes, those fall outside the included round. This is stated clearly so there is no ambiguity about scope.

Philadelphia and beyond

The service is based in Philadelphia at 30 St Laurence Rd. All work is delivered remotely. The intake call is conducted by phone or video. Clients are located across the United States. The Philadelphia base does not affect availability or turnaround for clients in other states or time zones.